HOW TO ORDER DIRECT FROM US
There are four ways to order direct from us: Phone orders, Fax
orders, mail order, and online orders. Please be aware that if it
is not listed on this page as a way to order, then you cannot order that
Need an order form?
Here's our current order form. A
note about the order form. When you print it, it is best to set your printer page
margins to zero.
If you are inside the United States or Canada, you can call
us toll-free 24 hours a day, 7 days a week by calling either 1-800-APOGEE1 or
1-800-3DREALMS. When calling, please have your credit card ready. We accept Visa / Master
Card / Discover / American Express. If for some reason, these 800 numbers don't work
for you, you can call us direct at 972-278-5655. Please note however that the direct
number is only open M-F from 9AM to 6PM Central time. The 800 order lines are open
24 hours a day, 7 days a week.
When faxing us, you need to use a credit card. This is the
only type of order accepted via fax. If you are paying with a check or money
order, you MUST mail your order. Apogee's Fax Machine number is 1-972-278-4670. The fax
machine is available 24 hours a day, 7 days a week. When faxing, please use the
order form that is available above.
mailing, you can pay by credit card, check, cashier's check, or money order. All checks and money orders MUST be drawn
on American funds. We do not accept foreign checks or foreign money orders. If
you send us a foreign check/money order, it will be returned to you.
Please do not send cash. The reason we don't want cash sent is
that it can very easily be lost or stolen in the mail, and we are not
responsible for lost cash sent in the mail. Even if we were to
take cash, it would have to be US Cash.
reason why we
do not accept foreign cash and money orders is because the cost of
converting that to US funds is too high for the small amounts these
orders are for.
Apogee's Mailing Address
Apogee Software, Ltd.
P.O. Box 496389
Garland, TX 75049-6389
United States of America
3D Realms' Mailing Address
3D Realms Entertainment
P.O. Box 496419
Garland, TX 75049-6419
United States of America
SHIPPING AND HANDLING INFORMATION
Shipping and Handling charges are $5 within the United
States for regular mail, $6 to Canada & Mexico, and $8 everywhere else in the world. If you order more
than one item, please add $1 for each additional item inside the US, or $2 for each
additional item elsewhere. (Combo packs count as one item). You
can also get US Priority Mail at $8 shipping, and $1 for each item after
NOTE TO TEXAS RESIDENTS
If you live in, or the shipping address for your order is to
a destination in the State of Texas, you must add the Texas Sales tax of 8.25% (no matter
what location in the State). This is to be applied to the subtotal of
merchandise, not including shipping.
If you'd like to see a listing of all our currently available
titles and their shipping status & prices, click here.
This page also includes
format availability, too.
& RETURN POLICY
All items that are shipped from
Apogee/3D Realms carry a 30-day money-back guarantee. The guarantee does
not apply to items that are downloaded from the store. Items that are
downloaded from the store carry no guarantee.
If you need to return an item, please contact our technical support
department first to obtain an RMA. Items returned to us without an RMA will
be returned to the customer. You can contact us via any of the methods in
the above contact methods (except the 800 number, they cannot help with
returns and refunds).
of ordering will allow you to order direct from 3D Realms via the web,
and have your products
shipped to you. This is the same thing as if you'd called us on
the telephone, faxed us, or sent us conventional mail to place an
order. All items that are available direct from 3D Realms
are in our online store (unless otherwise noted in the store).
Selected older titles are available for
purchase and instant download through our store. Not all titles are available via this method, it's
primarily older titles available this way. If you'd like to see a listing of all the
titles available for order through this special offer,
Items that are available for "registered download" are
specifically labeled as such in the
store. If you have any questions about this, please send
us an email.
can get to the 3D Realms Online Store by