FTP Support

If you've gotten to this page, then you've probably had trouble downloading from our site.   Most of the download links from our site are FTP links.  What's FTP?  Well, in short it stands for File Transfer Protocol.  It's a way to get files back and forth from computers over a TCP/IP connection (AKA "The Internet").   It's akin to the old Zmodem protocol that was widely used on BBS's.  If you'd like to read more about the FTP protocol, you can visit the FTP entry in Wikipedia.

If you are downloading a file via a link from our site via FTP, you aren't actually downloading it from us. Our downloads are from a standard Anonymous FTP site, it's no different than any other. If you're new to FTP, please read the help for the software you're using, or contact the author, or ask the Internet Service Provider you're using.  Our files are stored primarily in one place.  This is a mass storage facility for files that are widely accessed by lots of people, so that's why our files are there (plus they have large amounts of limits on simultaneous FTP connections).

When you click on the download link in your web browser, it will call up the assigned FTP protocol program that is registered on your computer.  Most of the time it will be the built in FTP client in your web browser, and the file will just download that way.  Sometimes a seperate program is used for FTP on your computer.  Here's some information on some FTP clients.   You can view some screen shots of them in action at the bottom of the page.


Your web browser is probably the most common way people download files off of web sites, since the facility is built into your web browser, and most of the time it does work.  We'll cover the two most popular browsers at the moment, then talk about other options.


The Mozilla Firefox browser is the hottest growing browser around, and is recommended by the 3D Realms Tech Support department. Firefox's internal FTP client is pretty good, no one here who uses it has experienced problems.  You can download Mozilla Firefox here.


Microsoft Internet Explorer has a built in FTP client.  Years ago it had a bad reputation for reliability, but it's gotten better over the years.  You're probably still better off with a dedicated FTP client (see below).   If you are using a Microsoft operating system, Internet Explorer is already built in, there's virtually no point in you downloading it separately.  You can check Windows Update to make sure you have the latest version of IE however.


What's that?  It's a program that helps manage your web browser downloads.  It does a lot of things, but the one thing that it does best is help you with broken downloads.   One of the most annoying things is getting 95% into a gigantic download and then having the thing abort.  DAP can help with that.  It can recover from download errors and resume failed downloads, manage and categorize files to download later and get files from the most responsive site.  Not only that, it will keep a log of downloaded files.  Anyway, this isn't necessary, but if you're on a slow modem and have problems downloading, it can help keep some of your hair in your head.

Please be aware this is not our program, and we don't offer any help with it, but we've heard from some customers that it helps them - especially those on slower connections.  If you'd like to check out this program, check out the Download Accelerator homepage here.


However, a far more reliable method is downloading with a TRUE FTP client, not the FTP portion of your web browser.  For this, we recommend a program called WS_FTP.  This program has been around for a long time, and probably one of the (if not the) most reliable FTP programs out there.  If you'd like to download a copy of WS_FTP, or learn more about it, you can click here.   Alternately, there's a large list of FTP clients over on the Stroud's Winsock apps site.

There is also a built in FTP client in Windows XP (and most recent Microsoft OS's), however, it's via the command line, and unless you know FTP commands by heart, that's probably not the way to go.


If you're getting an error like Anon Access Denied, or cannot access file, or something like that when you try and connect, you're probably just running into the determined site limit. All Anonymous FTP sites have limits to the number of people that can access it at once. Think of it as a busy signal, and try again later.  This goes for any FTP program or client.  There's only so many people who can "get in the door" at once, no matter how they're getting in that door.  Our FTP server is no different.  Only 50 users can be downloading at any one time from our server.  Check your FTP client logs for further details.   Also, if you are using Microsoft Internet Explorer, their (rather lame) internal client won't tell you this error.  It will just make you think the page doesn't exist.  Stupid web browser - either use a different web browser, or a dedicated FTP client.

FTP downloads are generally reliable, but sometimes you can run into situations where you download will appear to have stalled and sits at the same place forever.  This can happen no matter what software you use.  It's a fact of life.  Your car can break down on the highway, leaving you stuck, so can your FTP program.  There's really little that can be done about this, it's just the way the net is.  Most of the time, it's caused by congestion on the net, and if you try during less peak times, you're more likely to get a clean connection.   The worst times are generally in the evening hours, which is when most people have come home from work and are using their computers to "Surf the Information Superhighway (thanks for that Mr. Gore...)".  Keep trying, and it will eventually go through.   Likewise, sometimes your FTP client will download the program, and it's corrupt.  It's possible the source file is corrupt, but a far more likely scenario is that it became corrupt during the download.  In which case, retry your download.

If you are getting an error that is something like "Server Not Responding" or "Server Timed Out", it means that for some reason the FTP program you are trying to use could not reach the server.  This can be any number of things.  It can be congestion, or the server itself could be down.   Either way, it's recommended that you try again.  If you are on a dial-up Internet connection, try disconnecting and then reconnecting to your ISP.  Sometimes that can help.


Mozilla Firefox FTP Download Screen

Netscape Navigator FTP Download Screen

Microsoft Internet Explorer FTP Download Screen

WS_FTP Download Screen

Windows XP Command Line (DOS) Download Screen